At SendHub we’re thrilled to see Real Estate professionals finding our all-in-one business phone system and putting it to use at their agencies across the country. We designed SendHub for modern, tech savvy, and on the go teams, and today’s Real Estate agencies definitely fit the mold.
The more we’ve talked with Real Estate professionals the more we’ve learned about their unique set of requirements and challenges regarding communication and phone systems. In addition, it’s clear that the service we built to streamline communication, now sits at the end of a long progression of technology and work culture.
How did we get here?
Having seamless, simple and effective communication systems has always been a huge priority for the Real Estate market. As face to face meetings gave way to emails and voicemails, and desktop rotary phones were replaced by smartphones, the communication landscape has been continually evolving over the years.
A Phone on Every Desk
Early phone systems were built for the desk and designed to meet the needs of the time, given the technology available. The desk served as the communication hub and the phone systems were built around them. The ability to first send and receive calls gave way to more and more advanced features including voicemail, call transfers and more.
A Fax Machine and Computer Next to that Phone
Beyond just verbal communication, the use of first fax and then emails brought yet another way to instantly communicate between agents and clients. The ability send messages and documents in real time sped up the pace of interactions and began the gradual shift to always on connectivity.
A Phone in Every Pocket
With cellular phones in agent’s pockets, being away from the office and the desk didn’t mean being disconnected. Clients could now talk to their agent on demand, transactions could continue wherever the agent was, and internally teams’s weren’t limited to only talking when they were together in the office. Real Estate business communication had moved beyond the desk and with this shift came a whole new set of expectations.
Smartphones and Modern Mobility
Smartphones ushered in a new era of integrated communication. The desktop phone and all it’s features were now available in a portable phone along with the ability to send messages, emails, files, and access all types of apps and information instantly.
A Shift in Expectations
- "94% of RealtorsTM communicate with clients using a mobile devices” - National Association of Realtors 2013-2014 Technology Survey
- "56% of consumers now expect a response from their agent within 30 minutes" -REAL Trends 2013 Online Performance Study
- "89% of consumers said response time was very important when choosing their agent" - REAL Trends 2013 Online Performance Study
With this boom in technology, the expectations of the workforce and customers has changed. Clients not only expect their agents to be responsive and connected but demand it. Having a business phone system that meets the needs of teams and individuals in the current landscape is more important than ever.
How SendHub Connects the Modern Real Estate Agency
SendHub is an all-in-one solution that brings all the features of a traditional phone system to your smartphone. Best of all SendHub organizes all of your important business communication one place, so you’ll never miss an important call or message from a client. We give each person their own business phone line that’s accessible right from their smartphone.